Life would be a lot more simple if everyone walked around with those big "Hello, my name is" tags. You'd never be caught across a room avoiding eye contact with "that guy over there" because you can't remember if he's a Tim or a Bob.
As awkward as this is in a social setting, it's even more so at work. Nearly 95 percent of respondents to a recent Angie's List member poll said that being addressed by their name made them more comfortable with their physician, and that comfort is likely to carry over to any area where someone is trusting a professional stranger.
These are the people that keep you in business. They're handing over their home, their possessions or even their life. If they're comfortable with you, that comfort can translate into repeat business and better references to their friends and family.
- Repeat their name after you hear it the first time. "Hello, Gladys, it's nice to meet you." By repeating it right away and then again during the conversation, it's more likely to stick in your mind.
- Ask them questions. "Fred, what do you think about keeping X where it is, but moving Y over there?" By repeating their name and garnering their opinion, specifics about the person will stand out.
- Keep notes in your file. If James H. consults his Magic 8 ball before making any decisions, but James K. is usually open to suggestions, you might find that having a history of notes will help you from mixing the two up.
- Verbal clues. For names that sound similar, like Sharon and Karen, conjure up a mental note to help you remember. If Sharon has short hair, think of her as Short-Hair Sharon (but only to yourself).
- Schedule a regular "check-up" with your clients. Go through your files every few months to refresh your memory. By keeping the names and your notes fresh in your head, you're less likely to let their names slip away.
*1,140 Angie's List members took our poll. Responses are representative of Angie's List members, but not the general public.