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MAGAZINE

A prescription for quality health care

magazine

76% of Angie’s List members say health care ratings are a good idea. In the May issue, read how Angie’s List decided to rate health care services; how to choose a medical professional and more about the increasing shortage of family doctors.

Read the May e-ditionSuper Service Award

NEWS

It's 2008 - do you know what your voicemail says?

Angie's List recently polled members to find out how important phone etiquette is when deciding who to hire. 83% said it's very important. If you haven't checked your voicemail message or brushed up on etiquette with your employees in a while, it might be time to have that chat.

Here's what else we found out:
  • 61% always leave messages when calling service companies if there's not a live answer.
  • 62% expect a call back that day.
  • 28% prefer to contact the company via email.
  • 57% expect an email response the same day.

Tip: If you can't respond to an email the same day, consider setting up an auto-reply message to let members know a timeframe for expecting to hear back. If the same applies to phone calls, mention a timeframe in your outgoing message.
1,494 members responded to our poll.